Info | Restaurant

About Us

Welcome to our Platform! We are a leading food ordering marketplace that connects hungry customers with the best local restaurants.

Our Concept

A Connecting Platform: We act purely as a technology facilitator, connecting users with independent restaurant partners and processing payments securely.
No Kitchen Operations: The platform does not prepare, cook, or handle any food directly, nor do we own any kitchens.
Restaurant Responsibility: The taste, quality, hygiene, packaging, and pricing of the food are entirely the responsibility of the respective restaurant partners.

Privacy Policy

Your privacy is our utmost priority. This policy outlines what data we collect and how we utilize it to improve your experience.

1. Information We Collect

Personal Info: Your name, phone number, email address, and delivery locations.
Order Data: Your order history, favorite restaurants, and saved items.
Device Info & Push Tokens: IP address, browser type, device details, application cookies, and Firebase Cloud Messaging (FCM) device tokens to deliver push notifications.

2. Data Security & Retention

We implement robust, industry-standard encryption protocols to protect your personal information from unauthorized access. Your data is retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Account Deletion: You have the right to request the complete deletion of your account and associated personal data at any time through the app settings or by contacting our support team.

3. Push Notifications & Preferences

We collect and store your device's unique FCM token to send transactional notifications (order confirmation, kitchen preparation, and delivery status alerts) and promotional offers. You can manage your preferences or opt out of promotional notifications at any time via the App settings tab or disable notifications entirely in your device's system settings.

4. Payment Data

We do not store your credit/debit card details on our servers. All financial transactions are processed through highly secure, PCI-DSS compliant third-party gateways (e.g., Razorpay).

5. Third-Party Services

To ensure a smooth app experience, we utilize trusted third-party services that process limited data under strict confidentiality agreements:

Supabase: For database management and secure OTP-based authentication.
Razorpay: For secure processing of online payments and refunds.
Google / Social Logins: For authentication, if you choose to link your accounts.
Analytics: Tools (like Google Analytics) to monitor app performance and improve user experience.

6. Data Sharing

We do not sell your personal data to third-party marketing agencies. Only essential information (Name, Address, Phone Number) is shared with the Restaurant and Delivery Partner strictly to fulfill your order.

Terms & Conditions (Users)

By accessing or using our platform, you agree to be bound by the following terms.

1. Basic Rules & Fraud Prevention

Creating fake orders, spamming the platform, or providing false delivery addresses is strictly prohibited.
If we detect any fraudulent or suspicious activity, the Platform reserves the right to suspend or permanently terminate your account without prior notice.

2. Limitation of Liability

The Platform acts exclusively as an intermediary. We shall not be held legally liable for food quality, hygiene issues, allergic reactions, or delivery mishaps.
This liability falls solely on the respective Restaurant Partners, who are contractually obligated to adhere to FSSAI norms and local health regulations.

3. Final Decision Authority

In the event of any disputes regarding orders, payments, refunds, or platform usage, the Platform holds the absolute authority to investigate the matter. The final decision made by the Platform's Support Team shall be binding on all parties involved.

4. Legal Clauses

Force Majeure: The Platform is not responsible for service interruptions caused by natural disasters, internet outages, severe weather, or other unforeseeable events.
Governing Law: These terms shall be governed by the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts in [Your City].

Refund & Cancellation Policy

Cancellation Rules

Before Preparation: Customers can cancel an order for a full refund only if the restaurant has not yet accepted or started preparing the order.
After Preparation: Once the restaurant begins preparing the food, cancellations are not permitted, and no refunds will be issued.
Restaurant Cancellations: If the restaurant rejects or cancels your order for any reason, a full refund will be initiated automatically.

Refund Guidelines

Payment Failures: If money is deducted but the order is not placed (payment failure or duplicate transaction), our system will automatically initiate a refund.
Quality/Missing Items: Refunds requested due to missing items, spillage, or poor food quality are subject to a mandatory investigation. Customers must provide photographic evidence within 24 hours.
Verification: All refund requests are subject to internal verification, fraud prevention checks, and review of available order records. The Platform reserves the right to approve, partially approve, or reject any refund request based on the outcome of the investigation.
Refund Timeline: Approved refunds will be credited back to your original payment method within 5-7 business days.

Note: The Platform reserves the right to deny refund requests if the claim is found to be fraudulent or unsubstantiated.

Final Authority: The Platform's decision regarding refund eligibility, refund amount, and dispute resolution shall be final and binding.

Delivery Policy

1. Delivery Operations

The fulfillment and physical delivery of orders are handled directly by the restaurant's own staff or third-party delivery partners. The Platform does not employ delivery personnel or control logistics operations directly. The Platform is not responsible for the actions, conduct, negligence, delays, misconduct, or behavior of restaurant staff, delivery personnel, or third-party logistics partners during order fulfillment and delivery.

2. Estimated Time of Arrival (ETA)

The ETA shown on the app is only an approximation. Actual delivery times are not guaranteed and may vary significantly due to traffic conditions, severe weather, or restaurant preparation delays.

3. Customer Responsibilities & Failures

Accurate Details: The customer is responsible for providing the correct delivery address, landmarks, and a reachable phone number.
Delivery Failure: If the delivery partner cannot locate the address due to inaccurate information, or if the customer is unreachable upon arrival, the order will be marked as a "Delivery Failure".
In cases of Delivery Failure caused by the customer, the order will be cancelled, the food will be discarded, and the customer will bear the full cost (No refunds will be issued).

Support & Complaints

We are here to help! Users can directly contact our support team for all complaints, issues, refunds, and order problems. Our dedicated support team acts as the primary point of contact and handles all grievance redressal operations.

Contact Support

Support Email: [support@yourplatform.com]
Contact Number: [+91 XXXXX XXXXX]
Operating Hours: [10:00 AM to 11:00 PM, All Days]
Standard Response Time: 24–48 hours

Note: All complaints raised through the support team will be treated as official grievance requests and resolved as soon as possible.